Policy

Shipping

We are really good at get on to things quickly! However, please allow 1-3 business days for orders to be shipped. Orders placed with an item on 'pre-order' will be shipped once the 'pre-order' item has arrived. If you would like the non pre-order items to be sent off first, please note this will incur another separate postage fee. Please also understand, that once the item has left KK it is now in the hands of AusPost and any items you have not received, can be put in to an investigation on the AusPost website; you will only need your tracking number to do this.

Returns/ Exchanges

Unfortunately, we do not accept returns (unless the item is not exactly as described on the website). With products from the Ethical Products collection, we will only do an exchange on the travel cups, unopened soaps, Ekko range and Mini and Boo range within 14 days of purchase. Skincare can not be returned or exchanged.

Second-hand, Seconds and Samples Clothing

Second-hand clothing is such a fantastic way to shop, so well done to you for making that move! Particularly if you LOVE our environment and saving money as much as we do! However, not all second-hand clothes OR seconds (By Billie range) clothes are in perfect condition. I will do my best to show you (through photos) and describe to you if there are any faults with the clothing. Normal faults that not need to be mentioned are slightly faded colouring one garments, faded tags and some small pulls. If something is noted to be EUC it means it is in Excellent Used Condition and looks almost new! GUC is Good Used Condition and could just have slight fading, a small pull or a tiny tear. Anything worth mentioning such as holes, altering or stains WILL be noted in the description.

By Billie

All By Billie clothing handed down to me usually has some small issue with it. Hence why By Billie could not list the item on their website. Please note that if the item has a small fault such as a mark or tiny tear then this is to be expected. However if the issue is much bigger than that and I had not described it in the item description, please email me for a partial or full refund (only returned items will be refunded). I will accept returns in this case.

Who is elijah

All Who Is Elijah fragrances come with a free 1.5ml tester. We kindly ask that you do not break the seal of the box of the 100ml or 50ml fragrance until you are satisfied with the fragrance of the tester. If you are unsatisfied with the scent (to which I really doubt you would be), you may return for a full refund (ensuring the seal on the box is not broken) by emailing kaiandko@outlook.com.au within 10 days of receiving the item. We are so proud to be able to offer this service to our customers and hope you enjoy the truly delectable scents that Who Is Elijah produces.